Support tickets are the best way to ask for help that needs account or scan context. They keep the thread in PageLens and let the team reply with an email notification.
Create a ticket
Open Support from your account menu. Choose the topic, attach a scan if the question is about a specific run, add a short subject, and describe what you need.
Good ticket topics include:
- a scan failed or missed an important page
- a finding needs explanation
- an authenticated route will not validate
- you want a feature or workflow change
- you have a billing or refund question
Attach a scan
Attach a scan when the team needs to inspect the run. This helps support find the exact URL, tier, status, report data, and worker context without asking you to copy details manually.
Reply in thread
When support replies, you get an email with a link back to the ticket. Reply from the ticket page so the conversation stays attached to your account.
Status meanings
Waiting on support means your latest message needs a PageLens response. Waiting on you means the team replied and needs more information. Resolved and Closed mean no further action is expected.